Refund and Returns Policy

At Kimty’s Collection, we take pride in offering high-quality products for children and young girls. We are committed to providing an exceptional shopping experience and ensuring customer satisfaction. As part of this commitment, we want to inform you about our return policy.

Non-Refundable and Non-Returnable Products:
Please be aware that all purchases made at Kimty’s Collection are considered final. Once an item has been purchased and delivered, it cannot be returned or exchanged for a refund. We do not accept returns for any reason, except in cases where the product is damaged or defective upon receipt.

Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will require clear photographic evidence of the damage or defect to assess the issue and proceed with appropriate action.

Exceptions for Damaged or Defective Products:
If our customer support team determines that the product is indeed damaged or defective, we will offer one of the following options:

a. Replacement: We will send you a replacement for the damaged or defective item at no additional cost.

b. Store Credit: If a replacement is not available or preferred, we will provide you with store credit equivalent to the purchase price of the damaged or defective item, which you can use for future purchases on our website.

How to Initiate a Return for Damaged or Defective Products:
To initiate a return for a damaged or defective product, please follow these steps:

a. Contact our customer support team within 48 hours of receiving the product, either through email or by phone, and provide the order details and clear photographic evidence of the damage or defect.

b. Our customer support team will review your request and respond to you with further instructions within a reasonable timeframe.

Shipping Costs for Returns:
If a return is approved due to a damaged or defective product, Kimty’s Collection will cover the shipping costs for returning the item. We will provide you with a pre-paid shipping label for your convenience.

Cancellation Policy:
Once an order is placed and processed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a damaged or defective product, please contact our customer support team:

Email: Shrestha.Kumar67@Gmail.Com
Phone: (+977) 9803047004

Please note that our return policy is subject to change without prior notice. We encourage you to review this page regularly for any updates.

Thank you for shopping at Kimty’s Collection. We value your understanding and continued support.

The Kimty’s Collection Team

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